Aimee Kepler

Employee PhotoRegional Ombudsman for Long-Term Care

Phone: 919-558-2719
Fax: 919-998-8101




Bachelor of Arts in Human Relations, University of Pittsburgh, concentration in Gerontology & minor in Sociology.

Assisted Living Certificate for adult care homes.

Assisted Housing Manager Certificate for Section 8 housing.


Professional Experience

Joined Triangle J in January 2003. Has 15 years of experience in senior care and support. Prior to joining Triangle J, served as the executive director of a local assisted living community. Also worked as the site manager of a section 8 property. Additional experiences include sales/marketing representative of retirement communities, and resource coordinator and activities director of an independent living facility.



  • Fulfill mandates of G.S. 143B-181.15-25.
  • Accept/investigate citizen complaints about long term care facilities.
  • Act as a mediator when residents have difficulty exercising their rights.
  • Provide training and technical assistance to county appointed community advisory committee members.
  • Educate people about their rights and the rules and regulations governing long term care facilities.
  • Provide training to long term care facility staff.
  • Act as a liaison between community, citizen, and long term care facilities.
  • Collect complaint data; report regularly to the office of State Ombudsman.
  • Monitor legislation and regulations.
  • Provide information to the general public on long term care issues.


Representative Projects

  • Helped coordinate the Moore County Nursing Assistants’ Education and Appreciation Day.
  • Received a certificate from the Eastern NC Chapter Alzheimer’s Association in “Train the Trainer - Classroom Component & Alzheimer’s Care - What’s Important”. The certificate allows the Ombudsman to train long term care employees on the important elements and issues of the disease process.
  • Sponsored a “meet-n-greet” for the Moore County community to promote awareness of the Ombudsman Program.
  • Assisted the Eastern NC Chapter Alzheimer’s Association to organize a Caregiver Education Workshop in Chatham County for caregivers in long term care facilities, hospitals, and rehabilitation centers, mental health professionals, law enforcement personnel, volunteers, etc.