Jennifer Link

Employee PhotoRegional Ombudsman for Long-Term Care

Phone: 919-558-9404
Fax: 919-998-8101




Master of Science in Social Work, University of North Carolina at Chapel Hill.

Bachelor of Science in Applied Sociology, North Carolina State University.


Professional Experience

 Prior to joining Triangle J in May 2007, Jennifer had over 9 years experience working with older adults in a variety of settings including long term care. Has experience with program management, casework with older adults, and information and referral.



  • Fulfill mandates of G.S. 143B-181.15-25.
  • Accept and investigate complaints about long term care facilities.
  • Act as mediator when residents have difficulty exercising their rights.
  • Provide training and technical assistance to county-appointed Community Advisory Committee volunteer members.
  • Educate individuals about their rights and the rules and regulations governing long term care facilities.
  • Provide training to long term care facility staff about resident rights and other topics of importance in upholding these rights.
  • Act as liaison between community, individuals, and long term care facilities.
  • Collect complaint data.
  • Report regularly to the office of the state ombudsman.
  • Monitor legislation and regulations impacting the elderly.
  • Provide information to the general public on long term care issues.


Representative Projects

  • Sowing the Seeds of Culture Change Initiative
  • Wake Elder Abuse Task Force
  • NC Regional Long Term Care Ombudsman Association