Pam Palmer

Employee PhotoArea Agency on Aging

Phone: 919.558.2714
Fax: 919.998.8101




Bachelor of Science in Business Administration with concentration in Accounting from Meredith College.

Paralegal Certificate from Meredith College.

Certificates in Gerontology and End of Life Care.


Professional Experience

Pam joined Triangle J in February 2017.  After taking care of her mother and experiencing the long-term care system firsthand, she was appointed to the Wake County Community Advisory Committee and served as chair.  In 2015, she was appointed to the NC Governor’s Advisory Council on Aging and the NC Penalty Review Committee.  More recently, she joined the NC Partnership to Address Adult Abuse and Friends of Residents in Long Term Care. 



  • Fulfill mandates of G.S. 143B-181.15-25.

  • Accept/investigate citizen complaints about long term care facilities.

  • Act as a mediator when residents have difficulty exercising their rights.

  • Provide training and technical assistance to county appointed community advisory committee members.

  • Educate people about their rights and the rules and regulations governing long term care facilities.

  • Provide training to long term care facility staff.

  • Act as a liaison between community, citizen, and long term care facilities.

  • Collect complaint data; report regularly to the office of State Ombudsman.

  • Monitor legislation and regulations.

  • Provide information to the general public on long term care issues.

Representative Projects